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Search our help center or browse categories to find the answers you need.
Account & Profile
Login issues, profile settings, password reset
12 articlesMembership & Billing
Sports Fan Plus, subscriptions, payments
15 articlesOrders & Shipping
Track orders, returns, shipping info
18 articlesGames & Contests
Rules, scoring, leaderboards, prizes
24 articlesPopular Articles
Frequently Asked Questions
How do I upgrade to Sports Fan Plus?
Visit the Sports Fan Plus page and select your preferred plan (monthly or annual). You can upgrade from your account settings at any time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for online purchases.
How long does shipping take?
Standard shipping takes 5-7 business days. Expedited shipping (2-3 days) and overnight shipping are available at checkout for an additional fee.
Can I change my username?
Yes! Go to Account Settings > Profile and click 'Edit' next to your username. Note: You can only change your username once every 30 days.
How do I report a technical issue?
Use our contact form below or email support@thesportsfan.com with details about the issue, including screenshots if possible.
Returns & Exchanges
Return Policy
- • 30-day return window for unused items
- • Items must be in original packaging
- • Free return shipping on defective items
- • Refunds processed within 5-7 business days
How to Return
- Log in to your account
- Go to My Orders and select the item
- Click "Start Return" and follow instructions
- Print the prepaid shipping label
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